Dear customers
Thank you for using ArchiTwin.
Currently, we have confirmed an issue where registering a password-protected Matterport space with ArchiTwin prevents users from accessing the password-protected space within ArchiTwin.
Matterport spaces without a password can be accessed as usual.
We are taking the following steps regarding this matter.
Current situation and response
This is not due to a server downtime or other failure, but rather a possible change in the authentication logic specifications of the Matterport system.
The development team is currently exploring workarounds and alternative solutions.
Upcoming
We will provide an update on the situation as soon as it develops.
We sincerely apologize for the great inconvenience and worry we have caused our customers.
We are taking every precaution to ensure that you can use our services with peace of mind, and we kindly ask for your understanding and cooperation.
Contact:
contact@archi-twin.com
Best regards
ArchiTwin Inc.
