Thank you for using ArchiTwin.
Regarding the issue of "encryption of some objects following unauthorized access" that we notified you about at the end of last year, we would like to once again inform you of our request to our customers and our future response policy.
■ Request for re-upload
We have confirmed that encrypted object data still remains in the system in some environments.
If you keep this data, it may cause problems with updates and display processing.
We apologize for the inconvenience, but please follow the steps below.Re-uploadPlease respond as follows.
- Log in to the ArchiTwin admin site
- Select hidden objects in the 3D library editing screen
- Try uploading again
Detailed steps here:
🔗 How to re-upload (Google Drive)
■ About data deletion
2025/12/31 (Wed)The encrypted data will be deleted from our database.
Incidentally,Once the data is deleted, it will no longer be possible to automatically restore it to its original location.
We apologize for any inconvenience, but please be sure to re-upload the file before deleting it.
We would like to once again apologize for any inconvenience caused by this matter.
We will do our utmost to prevent recurrence and strengthen security.
We appreciate your understanding and cooperation.
Contact: tech.support@archi-twin.com
